Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help section incorporated into our Web Site Control Panel offers a selection of help articles and frequently asked questions. Aimed towards resolving any common problem that you may stumble upon, they are contributed by our support team of well–trained technicians.

  • Top quality support service

  • Educational Video Clips

  • We have compiled a collection of educational video tutorials that detailedly illustrate how to fix a common issue related to your Linux cloud hosting account. You will find the educational video clips in the Help Center.

  • Intuitive help center

  • A 1–Hour Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 customer support service and come with a 1–hour support ticket response time guarantee. Our experienced technicians will be available around the clock and will fix any problem that you could run into within maximum one hour after the client support ticket submission. In the majority of instances, a response will be given to you within 20 minutes.