Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
Every help request you submit to us will be replied to within maximum 1 hour. If your support ticket or email requires additional assistance from an admin, we’ll forward it and leave a note to let you know that your case is being worked on. If you make use of the Managed Services package, all of the server administration services included there will be executed at a time of your choosing.
A First–Class Tech Support Service
- We will be at your disposal 24/7/365 to respond to any questions that you may have with regard to our Web Site Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. In case you also require support handling server administration tasks, you can have a glimpse at our Managed Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and troubleshooting services.
An Intuitive Help Area
Our Web Site Control Panel is pre–installed for every dedicated web hosting plan. Among its features is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can perform. The majority of help articles also video versions which demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find the help articles and the video tutorials in the top right corner of each Web Site Control Panel section.