If you have ever had a cloud hosting account in the past or you've dealt with any kind of online service, you're probably well aware from personal experience that for a lot of things it is better to talk to a live person on the telephone than to exchange support tickets or email messages. In order to learn more about a particular service before you order it or when something small needs to be done, for example, it is far easier and quicker to do it in real time. If you have the option to seek the advice of representatives by phone, it's also very likely that you are using the services of a real hosting provider, not just a reseller. The level of support that you'll get over the telephone varies between different companies - from general matters to professional technical support. Generally most providers offer pre-sales assistance and 1st level phone support, while more complex technical matters are handled through email and tickets.

Phone Support in Cloud Hosting

We know that the option to communicate with a live representative is rather important, so we have 3 support lines worldwide (Australia, USA and UK) and you'll be able to reach us on the phone for fourteen hours a day. In case you consider obtaining one of our Linux cloud hosting, for example, you will be able to give us a call and learn more about our services before you order in order to ensure that we do match all the system requirements for your websites. Following the order, you will be able to call us about any kind of sales and billing troubles you may have, or get any kind of general or basic tech information you need. We've tried to find the balance between phone and ticket support, so for solely technical matters you have to use the ticketing system, that will help you monitor the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we offer include real-time phone support for 14 hours daily. In case you are not sure which plan is suitable for your web sites, you would like to find out more about a plan's specifications or you need any other kind of info about our solutions, you will be able to call any of the local numbers which we have in the United States of America, Great Britain and Australia and our support representatives will help you. If you currently have an account, you're able to contact us about sales and general issues, although we are often able to assist with a number of technical issues as well. For strictly tech troubles you should employ our in-built ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option if the problem requires longer time to be taken care of or it has to be escalated to our system administrators.