Phone Support in Cloud Hosting
We know that the option to communicate with a live representative is rather important, so we have 3 support lines worldwide (Australia, USA and UK) and you'll be able to reach us on the phone for fourteen hours a day. In case you consider obtaining one of our Linux cloud hosting, for example, you will be able to give us a call and learn more about our services before you order in order to ensure that we do match all the system requirements for your websites. Following the order, you will be able to call us about any kind of sales and billing troubles you may have, or get any kind of general or basic tech information you need. We've tried to find the balance between phone and ticket support, so for solely technical matters you have to use the ticketing system, that will help you monitor the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer include real-time phone support for 14 hours daily. In case you are not sure which plan is suitable for your web sites, you would like to find out more about a plan's specifications or you need any other kind of info about our solutions, you will be able to call any of the local numbers which we have in the United States of America, Great Britain and Australia and our support representatives will help you. If you currently have an account, you're able to contact us about sales and general issues, although we are often able to assist with a number of technical issues as well. For strictly tech troubles you should employ our in-built ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option if the problem requires longer time to be taken care of or it has to be escalated to our system administrators.