If you ever encounter a problem with your site and are unable to handle it yourself, ask the web hosting company’s technical support staff to assist you to bring the site back online. A prompt resolution would be the most favorable scenario, but lots of companies reply within 24 hours and even more, especially if you’re doing business with a reseller. Even if your problem can be sorted out easily, your site may not work satisfactorily or it may not be accessible whatsoever for a longer interval, so you may lose potential clients as it is pretty unlikely that anyone will be inclined to revisit an inoperative site. With that said, you ought to make sure not only that you can get in touch with your web hosting company, but also that they can answer and assist you in a well-timed manner. If an application update does not go smoothly or you erase something by mistake, for instance, the site should be fixed quickly so as to avoid protracted downtime.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting for hours and hours on end, or even all day, to get an answer to an e-mail or a technical support ticket. No matter when you get in touch with us, we will reply to you within 1 hour max with any technical and pre-sales questions you might have. In fact, our actual reaction time almost never exceeds twenty-thirty minutes. Since we are at your service 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain help in a timely manner and we are aware of precisely how essential that is in the Internet era. Shortly after you contact us, we will reply to your inquiries. If you come across any technical problem, we will cope with it on your behalf, or we will supply you with all the needed information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we know how important it is to obtain well-timed help, we promise that you won’t ever need to wait around for more than 60 minutes to get a reply to any ticket that you submit from your semi-dedicated server Control Panel. Actually, you will rarely need to wait around for more than 20 to 30 minutes and this is valid for any enquiry regardless of what its nature is – general, technical or billing. What is more, our technical and customer support staff is available 24 hours a day, 7 days a week, which implies that even in case you submit a ticket during public holidays, you’ll always obtain a blazing-fast reply, which will include the answer to a question, the solution to a problem or the info required to solve an issue yourself – if there is something that you have to do on your end. If you use our services, you’ll never need to spend an entire day waiting around for a reply like you would with lots of other web hosting providers.