A live chat is a real-time method of communication between a website hosting company's support crew and its clients. It is an efficient method to get some information about the web hosting services or get some problem resolved because you're speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the low chance of errors at the time you exchange information like usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you do not have to stay on the chat all the time - you'll be able to do something else while the agent examines the issue in question. Also, you can connect with a live chat room from any computer which is connected to the web, avoiding the telephone rates that you'll have to pay if you are calling to another country.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a lot of situations are usually resolved when you speak to a live person, we offer a live chat service for all our potential and active clients. Our chat is accessible every single day and our customer support agents will assist you with a wide range of questions and troubles. If you are not our client yet, you are able to find out more about our cloud hosting plans and the website hosting environment in general in order to make sure that your sites will work properly on our servers. If you already have an account and you've got some questions or you experience any problems with any of our services, you'll be able to join us on the live chat and we can provide the needed info or assist you to troubleshoot the issue. You will need to open a trouble ticket for certain troubles which require more time or the help of a system administrator, but for a lot of standard troubles you will get help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is online every single day, even on holidays and weekends. It's one of the best ways to find out more information about our Linux semi-dedicated plans in case you do not have an account yet or to have an issue resolved if you are a customer and our customer care agents will help you in real time no matter what time of the day you join our chat. In case you're hestitating which package is better for your sites, if you need advice whether you should acquire a certain upgrade and how to order it or if you've got problems installing an e-mail account on your PC, you'll be able to contact us and we will supply you with the necessary info right away. Our live chat is online even after our phone lines are off for the day, which means that if you have an account with us, you can be certain that you'll always find quick help with any kind of question or problem that pops up.