A ticketing system is the most popular medium of correspondence that web hosting providers offer to their clients. It is typically part of the billing account and is the fastest way to fix an issue that requires a certain period of time to examine or that needs to be forwarded to an admin. In this way, all responses supplied by either party will be kept in one and the same location in case somebody else needs to work on the problem in question and the information in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you will have to sign in and out of no less than two accounts to carry out a particular task or to touch base with the company’s client service team. In case you’d like to manage a couple of domain names and each one of them is hosted in a different account, you will need to use even more accounts simultaneously. In addition, it could take a considerable length of time for the provider to answer your ticket request.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with plenty of other hosting providers, the support ticket system that we use with our Linux cloud hosting is included in the Hepsia hosting Control Panel, which comes with all accounts. You will not have to memorize different user names and passwords, as you’ll be able to manage both your tickets and the hosting account itself from one single place. So, if you’ve got a query or bump into an issue, you can touch base with our customer service staff representatives instantaneously. Our system offers an intelligent search functionality. This implies that even if you have opened many tickets over the years, you will be able to find the one that you need without much difficulty. You can also read knowledge base guides to solving commonly confronted issues.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with our company and you’d like to touch base with our help desk support team, you’ll be able to open a support ticket straight from your Hepsia hosting Control Panel instead of using a totally different client support platform as you’ll need to do with the vast majority of hosting companies on the market. Our integrated trouble ticket system will permit you to submit a new ticket without hassle and to go through older tickets using a smart search filter. Besides, you will be able to read the relevant knowledgebase articles that our system will present to you depending on the problem category that you select for your new ticket. You can carry out all the aforementioned operations without logging out of your Hepsia Control Panel at any moment, which means that in case you encounter any issue or have an enquiry, you can touch base with our support engineers and fix the specific issue in less than one hour through one single support platform.