The accessibility to the customer and technical support that a cloud hosting company provides will tell you a lot about the services that they supply as well. In the event that you are allowed to use just emails and tickets, you have almost certainly come across some reseller not the web hosting supplier. When this is the case, you'll have to wait for several days in order to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to consult with the actual website hosting company for extra assistance. When the supplier offers you different means of communication with quick response time available at any moment, they are most likely the top provider, not only a reseller. Which means that you will get well-timed assistance and top quality support since they will have direct access to the servers where your account is. Regardless of the trouble - technical or sales, it's generally much better to be able to contact your web hosting company directly through your favourite method of communication.

24/7 Customer Support in Cloud Hosting

The customer and tech support services for our cloud hosting plans are round-the-clock, so you can forget about waiting for a couple of days to get assistance. In case you aren't our client yet, you can call us, chat with a representative or send an email message. If you do have an account, you're able to open a support ticket in addition to the other three options for communication. You can choose the most suitable way to contact us depending on where you are or what kind of equipment you use. We can assist you for almost any webhosting-related query that you have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in such a case the max reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try our support services even before you purchase a semi-dedicated server account from us since we have phone and live chat support for billing, pre-sales and basic queries. Our agents will help you select the ideal plan or supply you with information about our servers, to confirm whether the system requirements for your web sites are met. When you are an existing customer, you will also be able to get in touch with us via email or through our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We warrant that every time you use any of these two methods of correspondence, you will get a response within a maximum of 1 hour and that’s 24/7, which includes weekends and official holidays. If you've employed the hosting services of other service providers, even large ones, you'll be able to compare the reply time because it ordinarily takes an entire day for them to handle a support ticket.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server from us, you will be able to contact us 24/7 for any server-related issue or fordifferent problems and questions with regard to the pre-installed software your server comes with. If you haven't purchased your VPS server package yet, you'll be able to learn more information about our solutions by giving us a phone call or by employing the live chat service. For more tech problems, you're able to send an email message or open a trouble ticket through your billing Control Panel and you'll receive assistance within less than an hour irrespective of the time of the day, even on holidays and weekends. The actual reply time normally doesn't extend past half an hour. In case you're looking for assistance for third-party software, you will be able to take advantage of the Managed Services upgrade that you can add to each and every VPS plan and our admins can help you with any set up or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Servers

When you obtain a dedicated server from our company, you can contact us anytime using several channels and the maximum time that you will need to wait for a response is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a technical matter, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email. If you have any general questions or you would like to find out about our hosting solutions before you order, you can take advantage of our live chat or you could call one of the local phone numbers that we have in several countries around the globe. When you'd like to have help with third-party software that you are unable to deploy or run properly, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.